Privacy Policy
How we collect, use, and protect information from customers, partners, and website visitors.
We respect your privacy. When providing kitchen tools and appliance inquiries, quotations, orders, after-sales support, and ODM/OEM services, we process relevant information in a lawful, necessary, and transparent manner.
Information we collect
- Contact information, such as name, company name, email, phone number, country or region, and delivery address.
- Business information, such as inquiry details, product requirements, custom specifications, purchase quantity, target market, and certification requirements.
- Order and transaction information, such as quotations, contracts, invoices, payment status, logistics information, and after-sales records.
- Website usage information, such as visited pages, device information, browser type, cookie identifiers, and basic analytics data.
How we use information
- To respond to inquiries and provide product materials, quotations, sample arrangements, and technical communication.
- To process orders, production scheduling, quality inspection, shipment, customs assistance, and after-sales services.
- To improve website experience, product structure, customer service, and marketing communication quality.
- To meet compliance requirements for laws, platform rules, contract obligations, or dispute handling.
Information sharing
- We do not sell your personal information.
- To complete services, we may share necessary information with logistics carriers, payment providers, certification bodies, after-sales service parties, IT service providers, or affiliated production bases.
- We require relevant partners to use information only within the necessary scope and take reasonable protection measures.
Information security and rights
- We take reasonable administrative, technical, and access control measures to protect information from unauthorized access, disclosure, alteration, or loss.
- You may contact us to request access, correction, or deletion of relevant information, except where legal, contractual, or business record retention requirements apply.
- If you no longer wish to receive marketing messages, you may notify us by email or through the relevant unsubscribe method.
Privacy inquiries
If you have questions about information processing, cross-border business communication, or data protection, please contact us and we will do our best to provide clear explanations.